Search FAQ
Frequently Asked Questions
Here you can find the Frequently Asked Questions which will be updated on a regular basis as and when appropriate. Please read through it as it contains important information you need to be aware of along with essential reading such as User Guides and many other cool stuff you may not even be aware of.
    1. I registered but did not receive a confirmation email and cannot log in. Why?
    2. I've lost my username or password, what should I do?

      If you've forgotten your login (password or username), use the forgotten password feature provided on the Home page by submitting the email address we have for you on file. You should receive an email shortly after. Click on the link in the email then wait for the next email to retrieve your login details.

      If you receive an error when you add your email to the email field in the forgotten password area, then you are using an email we do not have on file for you. Please only use the email address we have on file for you. If your email has changed, you should notify us.

      IMPORTANT: If you do not receive an email from us within a few hours of using the lost password form, please be sure to check your junk or bulk email folder. If you still need assistance, please contact us.

    3. Can I rename my account?
    4. Can I or you delete my account?